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Quality Standards

Acacia specialises in delivering high-quality Employee Assistance Programs (EAP) and wellbeing services.

We take many steps to ensure the quality and standard of our service delivery exceed customer expectations across all key performance metrics.

Acacia is dedicated to delivering high levels of customer service to our organisations and their employees throughout all services provided in our Employee Assistance Program.

We treat every interaction with the greatest of care, living by our business promise of Every Connection Matters.

Acacia is committed to achieving customer satisfaction by the use of quality procedures which are operated to meet or exceed the requirements of ISO 9001. Our Quality Management System has been in place for eight years, and in 2018, we received ISO 9001 Quality Accreditation.

We have been a member of the EAPAA (Employee Assistance Professional Association of Australasia) since it started in 2012. This association promotes the highest professional and ethical standards in EAP provision in Australasia.

Acacia is a member of Diversity Council Australia – the independent not-for-profit peak body leading diversity and inclusion in the workplace.

Our Quality Commitments are:

  • All clients are treated with genuine care and empathy
  • We deliver world class service standards to our clients and organisations
  • We listen actively to the organisations we represent
  • We provide the highest quality interventions that exceed our customer’s expectations
  • We focus every day on improving what we do, never being satisfied, never being complacent; we learn quickly from our mistakes

Every Connection Matters

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Acknowledgement of Country


We acknowledge the Jagera people and the Turrbal people as the Traditional Custodians of Meanjin (Brisbane), the lands on which our head office is located. We pay our respects to Jagera and Turrbal Elders past, present, and emerging. Acacia Connection also extends our respect to all Elders and First Nations Peoples across Australia.